Privacy Policy

Florida Impact Windows & Doors ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, or use our impact window and door installation services. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

Personal Information

When you fill out a contact form, request a free estimate, or communicate with us by phone or email, we may collect your name, email address, phone number, mailing address, and property address. This information is provided voluntarily by you and is used to respond to your inquiries and provide our services.

Project Information

We may collect information about your project including the type of windows or doors you are interested in, the number of openings in your home, your estimated budget, your HOA requirements, and any specific preferences you share with us during consultations or through our website forms.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing activity. This information is collected through cookies, web beacons, and similar technologies to help us improve our website and understand how visitors use it.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To schedule and conduct in-home consultations and estimates
• To prepare and deliver proposals, contracts, and project documentation
• To process contracts, permits, and manage ongoing installation projects
• To communicate with you about your project status and scheduling
• To send promotional offers, company news, and educational content (with your consent)
• To improve our website, products, services, and customer experience
• To analyze website traffic and usage patterns for optimization
• To comply with legal obligations and protect our legal rights

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as CRM software providers, email marketing platforms, payment processors, and website analytics services. These providers are contractually obligated to protect your data.
• Manufacturers: We may share project-specific information with our authorized manufacturers (PGT, CGI, ES Windows, Custom Window Systems) for product ordering, warranty registration, and product support purposes.
• Financing Partners: If you apply for financing through us, your information will be shared with our lending partners to process your application. Their use of your information is governed by their own privacy policies.
• Building Departments: We submit permit applications to local building departments that include property information and project specifications as required by Florida law.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or governmental authority, or to protect our rights and safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, such as form submissions and page navigation.
• Analytics Cookies: Help us understand how visitors interact with our website through tools like Google Analytics.
• Marketing Cookies: Used to track visitors across websites for advertising purposes, including tools like Facebook Pixel and Google Ads.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to personal information is restricted to authorized employees who need it to perform their duties. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to request a copy of your data in a portable format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@floridaimpactwindowsdoors.com or call us at (754) 600-4876. We will respond to your request within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information promptly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: